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Information about COVID 19

The well-being and safety of our customers is our top priority. We have answered the most frequently asked questions below. If any of your questions remain unanswered, please do not hesitate to contact us.

Is it safe to receive parcels from countries where cases of COVID-19 (new coronavirus) have been reported?

Yes, your safety is our top priority. We follow the recommendations of the World Health Organization (WHO), which has stated that the packages do not pose a risk of contamination. Our partner delivery services have also taken several steps to ensure that deliveries are made without any physical contact, so you will not have to sign a receipt.

Can I return my items if necessary?

Yes, please contact our Customer Service Department by email at contact.keroto@gmail.com. We will do our best to assist you.